FAQs

What form of payment do you accept?

Kat Mariaca Studio accepts payments via PayPal and most major credit cards.

How long does shipping take?

For retail orders, I generally ship within 3 business days of receipt of your order and payment. During that time, your card or archival art print is printed on my Epson 3880, packaged in a protective sleeve, packed in a rigid shipping container and mailed off. For wholesale orders, please go here.

I ship via the USPS. Domestic retail orders are shipped either via First Class mail or Priority Mail. I include tracking so that you can follow your package's progress to you and so we can follow up with USPS if there is a problem.

How much does shipping cost?

Shipping costs are calculated by weight. For most small orders (1- 10 cards or one of the smaller prints), shipping is about $3.54. For larger prints, regular shipping ranges between $3.54 and about $7.68.

I use USPS U.S. for international orders. Shipping times and prices vary by country and package weight.

What is your return policy?

If for any reason you are unhappy with your order, I will exchange or refund it. For me to do so, however, you must first contact me at CustomerService@KatMariacaStudio.com to let me know what the problem is and so that we can resolve it. 

All requests for exchange or refund must be received within 5 business days of delivery to you (per the USPS tracking number). When you return the order, it must be in its original protective sleeve, original condition and packed in a rigid shipping container.

I will cover return shipping under the following conditions:

I ask that you cover return shipping if:

How are your products manufactured?

Cards are professionally printed by a local printing company on eco-friendly heavyweight white card stock and finished with a protective matte finish.

Art prints and limited editions are printed in-house upon order receipt on my Epson 3880 printer, a professional printer that uses archival ink-based dyes instead of the regular ink used by most printers. My printer has 9 different color cartridges and uses a special formulation that ensures that your print (or card) will last for more than a century with proper care.

 

Currently mugs and clothing are printed in California by a small company that has the necessary equipment - though they use my designs and print to my specs.

Do you accept Custom orders?

Unfortunately, I can no longer accept custom orders as they take a lot of time to set up and process. If this changes once I am in a position to hire more staff, I will post that info here and on my blog.

Do you have any job openings? I want to work with you

Well, yes, and no. Currently I need a social media and internet shop whiz. Very soon I will also need someone to help with order processing. And soon thereafter, I will need someone to oversee sales and to help with trade shows. But not today. Today I can manage. But soon. When the time is right, I'll post a open job position on this site.

What if I have a question you haven't answered?

Then please write to me at CustomerService@KatMariacaStudio.com and I will try to answer it asap. Please write "Question from (insert your name)" in the subject line so I can find it easily in my inbox.