Kat Mariaca Studio accepts payments via PayPal and most major credit cards.
For retail orders, I generally ship within 3 business days of receipt of your order and payment. For wholesale orders, please go here.
I ship via the USPS. Domestic retail orders are shipped either via First Class mail or Priority Mail. I include tracking so that you can follow your package's progress to you and so we can follow up with USPS if there is a problem.
Shipping costs are calculated by weight. For most small orders (1- 10 cards or one of the smaller prints), shipping is about $3.54. For larger prints, regular shipping ranges between $3.54 and about $7.68.
I use USPS U.S. for international orders. Shipping times and prices vary by country and package weight.
If for any reason you are unhappy with your order, I will exchange or refund it. For me to do so, however, you must first contact me at CustomerService@KatMariacaStudio.com to let me know what the problem is and so that we can resolve it.
All requests for exchange or refund must be received within 5 business days of delivery to you (per the USPS tracking number). When you return the order, it must be in its original protective sleeve, original condition and packed in a rigid shipping container.
I will cover return shipping under the following conditions:
I ask that you cover return shipping if:
Cards are professionally printed by a local printing company on eco-friendly heavyweight white card stock and finished with a protective matte finish.
Art prints and limited editions are printed in-house upon order receipt on my Epson 3880 printer, a professional printer that uses archival ink-based dyes instead of the regular ink used by most printers. My printer has 9 different color cartridges and uses a special formulation that ensures that your print (or card) will last for more than a century with proper care.
Currently mugs and clothing are printed in California by a small company that has the necessary equipment - though they use my designs and print to my specs.
Unfortunately, I can no longer accept custom orders as they take a lot of time to set up and process. If this changes once I am in a position to hire more staff, I will post that info here and on my blog.
Well, yes, and no. Currently I need a social media and internet shop whiz. Very soon I will also need someone to help with order processing. And soon thereafter, I will need someone to oversee sales and to help with trade shows. But not today. Today I can manage. But soon. When the time is right, I'll post a open job position on this site.
Then please write to me at CustomerService@KatMariacaStudio.com and I will try to answer it asap. Please write "Question from (insert your name)" in the subject line so I can find it easily in my inbox.